Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.

Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership – making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.

Here's the full breakdwon, as shared by the CMA:

The changes the CMA have secured include offering clearer information to customers about auto-renewal policies, offering pro-rata refunds to customers who cancel during a recurring 12-month sub, refunding and automatically cancelling unused accounts, and better information about price increases. As access to media increasingly depends on various subscription service, it's easy to sign up to an account and then forget about it.

Like most subscription services, Microsoft regularly advertise Game Pass with a £1-a-month offer that then auto-renews at full price after three months. The changes include Microsoft refunding and even cancelling subscriptions in cases where customers 'haven't used their memberships for a long time.' The regulator's investigation began in 2019 and ended this past week, with the CMA saying they had 'secured undertakings' that impact Xbox Live and Xbox Game Pass. Microsoft are making their auto-renewing subscriptions more flexible under pressure from the CMA, the UK's Competition And Markets Authority.

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